Terms & Conditions — 2299

For the purposes of these Terms & Conditions, the following definitions apply throughout this document and any supplementary policies published by 2299:

• "Platform" means the 2299 website accessible at https://2299.vu, including all games, sports betting markets, promotional pages, account management tools, and customer support channels operated by 2299.
• "Player" or "You" means any individual who accesses, registers on, or places a wager through the 2299 Platform.
• "Account" means the individual registered user account created by a Player on the 2299 Platform.
• "Balance" means the total real-money funds held in a Player's Account at any given time, excluding bonus funds unless otherwise specified.
• "Bonus Funds" means any promotional credits, free bet credits, welcome bonus funds, reload bonus funds, or cashback amounts credited to a Player's Account by 2299 under a specific promotional offer.
• "Wagering Requirement" means the number of times a bonus amount (or in some cases, the bonus plus deposit amount) must be wagered in eligible games before any associated winnings become eligible for withdrawal.
• "BDT" or "৳" means Bangladeshi Taka, the official currency of Bangladesh, which is the sole currency supported for all financial transactions on the 2299 Platform.
• "KYC" means Know Your Customer — the identity and age verification procedures that 2299 is required to conduct prior to processing withdrawals and on a periodic basis thereafter.
• "Prohibited Conduct" has the meaning set out in Section 7 of these Terms.

To be eligible to register an Account on the 2299 Platform, you must meet all of the following conditions at the time of registration and on a continuing basis for so long as your Account remains active:

• You are at least 18 years of age.
• You are a natural person and not a corporation, trust, or other legal entity.
• You are acting on your own behalf and not as an agent or representative of any third party.
• You have not previously had a 2299 Account suspended or terminated for breach of these Terms.
• You are not a resident of any jurisdiction in which online gambling is explicitly prohibited by applicable law and where accessing the Platform would constitute a criminal offence on your part.
• The funds you deposit and wager on the Platform are derived from legitimate sources and are not the proceeds of criminal activity.

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, valid mobile number, and a preferred payment method. Providing false or misleading information during registration constitutes a breach of these Terms and may result in permanent account closure without refund of any deposited funds found to be associated with fraudulent or misrepresented identity details.

Each individual is permitted to hold only one (1) registered Account on the 2299 Platform. Operating multiple accounts — whether under the same identity, different identities, or shared payment methods — is considered Prohibited Conduct and will result in the closure of all associated accounts.

You are solely responsible for maintaining the security and confidentiality of your Account login credentials, including your username, password, and any one-time passwords (OTPs) associated with your Account. You must not share your login credentials with any other person under any circumstances.

If you have reason to believe that your Account has been accessed without your authorisation, or that your credentials have been compromised, you must notify 2299 support immediately at [email protected]. 2299 will not be liable for any losses incurred as a result of unauthorised account access where the Player has failed to take reasonable steps to protect their credentials or has delayed notifying 2299 of a suspected breach.

2299 reserves the right to require identity verification (KYC) at any time, including but not limited to: at the point of first withdrawal, when a Player's cumulative withdrawal total exceeds a threshold determined by 2299, or where 2299 has reasonable grounds to suspect fraud, money laundering, or a breach of these Terms. KYC documentation may include a government-issued photo ID, proof of address, and proof of ownership of the payment method used.

Accounts that have been inactive (no login, deposit, or wager activity) for a period of twelve (12) consecutive months may be classified as dormant. 2299 will make reasonable efforts to contact the account holder before any dormancy policy is applied. Any real-money balance remaining in a dormant account will not be forfeited but will remain available for withdrawal upon re-verification of the account holder's identity.

All deposits and withdrawals must be made using payment methods registered in your own name. Third-party deposits and withdrawals — where the payment account belongs to a person other than the registered 2299 account holder — are strictly prohibited. Any deposit identified as originating from a third-party source will be returned to the sending account and the deposited funds will not be credited to the Player's 2299 Balance.

2299 does not charge any platform-side fee on deposits or withdrawals. However, your mobile financial service provider or bank may apply their own transaction charges, which are entirely the responsibility of the Player. 2299 has no control over and accepts no liability for fees charged by third-party payment providers.

Withdrawal requests will be reviewed and processed within one (1) hour of submission during normal operating conditions. In circumstances requiring additional KYC verification, processing times may be extended. 2299 will communicate any such delay to the Player via the registered email address or through the in-platform support channel.

2299 reserves the right to request supporting documentation before processing any withdrawal that exceeds ৳50,000 in a single transaction or ৳200,000 in aggregate within any thirty (30) day period. This is a standard anti-money-laundering measure and does not imply any finding of wrongdoing by the Player.

2299 offers promotional bonuses to eligible Players from time to time, including but not limited to: welcome deposit bonuses, reload bonuses, free bet credits, cashback offers, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh. All bonuses are subject to the specific terms published alongside each individual promotion as well as the general bonus conditions set out in this Section.

• Bonus funds are credited to a separate Bonus Balance and are not available for withdrawal until the applicable wagering requirement has been met in full.
• Wagers placed using Bonus Funds on live sports betting markets contribute 100% toward the wagering requirement unless stated otherwise in the promotion-specific terms.
• Wagers placed on games designated as "excluded" in the promotion terms do not contribute to wagering requirements. A list of excluded games will be published with each individual promotion.
• 2299 reserves the right to withdraw or modify any promotional offer at any time without prior notice, provided that any modification does not retroactively alter the terms applicable to bonus funds already credited to a Player's account.
• Players who are found to have exploited bonus offers in bad faith — including through the use of multiple accounts, pattern betting designed to minimise risk while satisfying wagering requirements, or any other strategy that 2299 reasonably determines to be bonus abuse — will have their bonus funds cancelled and may have their account suspended.
• Bonuses are available to Players who have completed KYC verification unless the specific promotion states otherwise. 2299 reserves the right to withhold bonus funds from accounts where verification remains outstanding.

By placing a wager on any game or sports market available through the 2299 Platform, you agree to be bound by the specific rules applicable to that game or market. General betting and gaming rules that apply across all products are set out below.

All non-live casino games on the 2299 Platform use certified Random Number Generator (RNG) technology, which ensures that game outcomes are statistically random and cannot be predicted or manipulated. Live casino games use physical cards, roulette wheels, and other equipment operated by professional dealers under continuous camera supervision. The Return to Player (RTP) percentage for each game is published within the game information panel. 2299 does not modify RTP values; published RTP figures are those certified by the game provider.

Sports betting odds are determined by 2299 at its reasonable discretion based on available market information. Odds may change between the time a bet is placed and the time it is confirmed; the odds displayed at the moment of confirmation are the odds that apply to the settled wager. In the event of an obvious pricing error, 2299 reserves the right to void any bet placed at the erroneous price and return the staked amount to the Player's Balance.

Bets on cricket matches — including BPL, IPL, T20 World Cup, ICC Test Championship, and Bangladesh Tigers international fixtures — are settled in accordance with the official result declared by the relevant governing body (BCB, ICC, or BCCI as applicable). In the event of a match being abandoned, reduced, or rescheduled, specific settlement rules for each market type will apply as published in the sports betting rules section of the Platform.

A bet may be declared void by 2299 in circumstances including but not limited to: manifest odds errors, match abandonment, data feed failure, or where 2299 has reasonable grounds to believe the integrity of the relevant sporting event has been compromised. In all void bet cases, the staked amount is returned to the Player's Balance in full. No additional compensation will be payable.

The following actions and behaviours constitute Prohibited Conduct on the 2299 Platform. Engaging in any of the conduct listed below will result in immediate account suspension, investigation, and potentially permanent closure with forfeiture of funds where fraud or criminal activity is established:

• Registering more than one Account on the 2299 Platform, whether under your own identity or any other identity.
• Providing false, incomplete, or misleading information during registration, KYC verification, or any other interaction with 2299 staff.
• Using the Platform while under 18 years of age, or allowing a person under 18 to access the Platform through your Account.
• Using software, bots, scripts, or any automated tool to interact with the Platform in a manner not intended for natural human use.
• Exploiting software bugs, errors, or vulnerabilities in any game or system. Any winnings derived from a software error will be voided. Players who identify a bug are required to report it to [email protected] immediately.
• Colluding with other Players in live poker, live casino games, or any other competitive game format available on the Platform.
• Depositing, wagering, or withdrawing funds derived from criminal activity, or using the Platform for money laundering or any other financially motivated criminal scheme.
• Engaging in any conduct designed to abuse bonus offers, including but not limited to: coordinated low-risk wagering strategies, use of multiple accounts to claim the same offer, or intentional manipulation of game play to satisfy wagering requirements artificially.
• Attempting to reverse-engineer, copy, scrape, or reproduce any part of the 2299 Platform including its software, game titles, odds feeds, design assets, or proprietary data.
• Harassing, threatening, or using abusive language toward 2299 support staff or other Players on any part of the Platform.

All content on the 2299 Platform — including but not limited to the 2299 brand name and logo, website design, software, game titles, graphical assets, text, odds data, and promotional materials — is the intellectual property of 2299 or its licensed third-party game and content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 2299 Platform for your personal, non-commercial entertainment purposes only. This licence does not permit you to: copy, reproduce, distribute, modify, create derivative works from, or publicly display any content from the 2299 Platform without express written authorisation from 2299.

Game titles, provider names (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and any associated trademarks are the property of their respective owners and are used by 2299 under licence. 2299 makes no claim of ownership over third-party intellectual property.

2299 is committed to providing a gaming environment that is safe, fair, and sustainable. Gambling is intended to be a form of entertainment. If gambling is causing you financial, emotional, or social harm, 2299 urges you to make use of the responsible gaming tools available within your Account settings or to contact the 2299 support team for assistance.

• Deposit Limits: You may set a daily, weekly, or monthly deposit limit on your Account. Once set, a deposit limit takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours after a limit increase request is submitted.
• Session Time Reminders: You may configure session time alerts that notify you when you have been logged in and actively playing for a specified duration.
• Cool-Off Period: You may request a temporary account suspension (cool-off) for a period of your choice ranging from 24 hours to 6 months. During a cool-off period, you will not be able to log in, deposit, or place wagers.
• Self-Exclusion: If you wish to permanently close your Account, you may submit a self-exclusion request to [email protected]. Self-exclusion requests are processed within 24 hours. 2299 will take reasonable technical steps to prevent you from creating a new account after a self-exclusion has been applied.

The 2299 Platform is strictly limited to players aged 18 and above. If you are aware of a minor who is accessing the Platform, please report this immediately to [email protected]. We take the protection of minors seriously and will act on all such reports immediately.

To the fullest extent permitted by applicable law, 2299 shall not be liable to you for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Platform, including but not limited to: loss of profits, loss of data, loss of opportunity, or reputational damage, even if 2299 has been advised of the possibility of such damages.

2299 does not warrant that the Platform will be available without interruption, error-free, or free from viruses or other harmful components. Scheduled and unscheduled maintenance may result in temporary platform unavailability. 2299 will endeavour to provide advance notice of scheduled maintenance where reasonably practicable.

Nothing in these Terms shall limit or exclude 2299's liability for death or personal injury caused by its own negligence, fraud, or any other liability that cannot be excluded by law.

The total aggregate liability of 2299 to you in connection with your use of the Platform — whether in contract, tort, or otherwise — shall not exceed the total amount of real-money funds deposited by you to your Account in the twelve (12) months immediately preceding the event giving rise to the claim.

2299 reserves the right to suspend or terminate any Account, with or without prior notice, in any of the following circumstances:

• The Player has engaged in any Prohibited Conduct as defined in Section 7.
• The Player has provided false or misleading information at any stage of the registration or KYC process.
• 2299 has reasonable grounds to suspect that the Account is being used for money laundering, fraud, or any other criminal activity.
• The Player has breached any material provision of these Terms & Conditions.
• A regulatory body, law enforcement authority, or financial institution instructs 2299 to restrict or close the Account.
• The Player has submitted a self-exclusion request under Section 9 of these Terms.

Where an Account is suspended pending investigation, the Player's Balance will be frozen for the duration of the investigation. If the investigation concludes without any finding of wrongdoing, the Balance will be unfrozen and the Player will be notified. Where fraud or criminal activity is established, funds may be withheld pending resolution with the relevant authorities.

You may close your Account at any time by contacting [email protected]. Any real-money Balance remaining at the time of Account closure will be returned to your registered payment method following completion of any applicable KYC checks, provided no outstanding wagering requirements or disputed transactions apply.

2299 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made to these Terms, 2299 will provide notice to registered Players via the email address associated with their Account at least seven (7) days before the amended Terms take effect, except where an immediate change is required for legal, regulatory, or security reasons.

The most current version of these Terms & Conditions will always be available on this page at https://2299.vu/terms-conditions. The "Effective Date" shown at the top of this document reflects the date on which the current version came into force. By continuing to use the Platform after an amendment has taken effect, you confirm your acceptance of the revised Terms.

These Terms & Conditions are governed by and construed in accordance with applicable law. 2299 operates as a platform serving the Bangladesh market and applies generally recognised principles of contract law and consumer protection in the resolution of any dispute with Players.

In the event of any dispute arising from your use of the 2299 Platform, both parties agree to first attempt resolution through good-faith negotiation. If a dispute cannot be resolved informally within thirty (30) days of written notice being given by either party, the matter may be referred to a mutually agreed alternative dispute resolution process.

2299 does not make any representation that the Platform or its services are available for use in jurisdictions where online gambling is prohibited. It is your responsibility to ensure that your use of the 2299 Platform complies with the laws applicable in your jurisdiction.

If you have any question, concern, or complaint relating to these Terms & Conditions or your experience on the 2299 Platform, please contact the 2299 support team. We aim to respond to all written enquiries within one (1) hour during Bangladesh Standard Time (UTC+6) operating hours.

Formal complaints should be submitted in writing to [email protected] with the subject line "Formal Complaint" and should include your registered username, a clear description of the issue, the date(s) on which the issue occurred, and any supporting documentation. 2299 will acknowledge receipt of a formal complaint within 24 hours and will provide a substantive written response within five (5) business days.